Quest has successfully renewed its ISO 9001:2015 certification.
ISO 9001 is the international standard that specifies requirements for a quality management system and provides guidance tools for companies and organisations who want to ensure that their products and services consistently meet customer requirements and that quality is consistently improved.
There are over one million companies in 187 countries certified to ISO 9001, all working towards continuous improvement of quality and processes.
Ross Wells, Director at Quest, commented “Having ISO 9001 ensures all our processes are aligned and driving for continuous improvement of quality and customer experience, it also helps us meet necessary statutory and regulatory requirements for safety and increases our productivity and efficiency, which helps us keep customer prices low”.
As part of ISO 9001:2015 Quest uses non-conformity reporting and trend analysis to spot errors in processes and quickly make improvements to improve service. Quest is a trading name of Quicksharp Ltd.
Daniel Wells, Sales Director at Quest, commented “Some customers will only work with companies that have been certified to ISO 9001, so this certification helps us retain this work and offer continuous improvement in service for all our customers”.