Hardware distributor Window Ware has reached the finals of the SME Bedfordshire Business Awards – Service Excellence category.
Armed with plenty of positive testimonials and documented evidence of its efforts to continually hone its hardware provision, the Bedford-based Window Ware decided to enter the Service Excellence category in the Bedfordshire Business Awards 2018 and are delighted to have been shortlisted as a finalist.
Window Ware’s MD, Sam Nuckey, comments: “Our customers aren’t shy in telling us how they feel about our products and services, and that’s great, because we actively invite feedback, good or bad, and use it constructively, to fine-tune our offering and ensure we’re delivering just what our market needs. Thankfully, our customers seem to like what we’re about, in fact our average TrustScore is at an all-time high – 9.2 out of 10!
“Accolades like this are a great way to put an official, independently-judged stamp of quality on what we do. They provide all-important reassurance for new customers who are deciding whether or not to buy from Window Ware for the first time, not just on a local scale, but a national and even global scale too. They tell newcomers far and wide what they can expect when they start working with us.
“This encouraging result justifies the continual investment in service-enhancing systems and processes, as well as the time, effort and commitment that each and every staff member contributes to ensuring a first-class customer experience. Well done team.
“We’d also like to say a big thank you to all those customers who took time out of their busy schedules to submit reviews – we’re always listening, and your opinion plays a massive role in guiding service improvement initiatives and keeping us on our toes.”
The Gala Awards final takes place on Thursday, July 5 and for a full list of finalists, visit www.bedfordshireawards.co.uk.
Window Ware is one of the UK’s leading distributors of window and door hardware, tools, fixings and consumables to the fenestration market and supplies some of the best-known, most trusted brands like Yale, MACO, Trojan, Xpert, Greenwood Airvac and RW Simon, all backed by next-day service and expertise.