A Long-Standing Partnership For A Husband-And-Wife Team

by | Apr 10, 2024 | Viewpoint

Window and door installer, Total Window Repairs (TWR), run by husband-and-wife team Darren and Georgie Andrews, have been continuous Sternfenster customers for the past 13 years, specialising in state-of-the-art home improvement projects.

“TWR is a family run business with family morals, and the fact that Sternfenster is also a family-business is one of the main things that attracted us to them”, says co-owner Darren.

“We see a real mix of projects around here”. “We’re quite rural, so we do lots of cottage installations, and for those projects, the Heritage Flush PVC-U window is a winner – it replicates the original style of the building whilst providing all of the durability benefits that come with PVC-U.

“But equally, we’re also seeing some character properties wanting to add a modern twist, and the aluminium bi-fold is one of our favourite products to recommend for that. It’s such a simple system to install and use, and it works every time – we’ve never had a problem with one, even after years and years of installing them!”

“We’re a relatively small company: we have one team of fitters who are on the road installing, and then there’s just me and Darren, so it’s really important that we’re organised and know when everything is coming in”, explains co-owner Georgie.

“I use SF+ every single day – as soon as I log on to the computer, it’s the first thing I load up. I can check what orders we’ve placed and the delivery times, and I can then keep our customers updated too.”

Around 75% of Sternfenster’s customer base currently take advantage of the trade fabricator’s pioneering SF+ system, that shows the live status of quotes, contracts and deliveries with the touch of a button.

It is also home to an extensive library of downloadable training and marketing material, accreditations and technical data, plus a live production capacity feed. This provides real time data on the capacity of individual products, across Sternfenster’s aluminium and PVC lines, and gives installers a unique overview of the fabricator’s production schedule from the moment an order is placed.

“We also use EasyAdmin everyday too. It shows us lots of different reports so we know where we are with our sales and profits, and we can also use it to input quotes and get a speedy price back to the customer,” Georgie says. “We love it!”

One of the simplest steps in a sale, but one of the easiest to get wrong, is the delivery process. But according to Darren, Sternfenster’s delivery team only enhance their experience of working with the fabricator.

“The delivery team are fantastic. The day before a delivery is due, we get given a two-hour slot, and then on the day, the driver will call half an hour before he reaches us.

“What’s on SF+ as coming that day is always on the truck, so we always know that we can plan things in to be installed, as we trust the picking process.

“The drivers are all great; they’re always helpful, like if I need a hand unloading, they will always help. They bend over backwards, which is something you don’t get from many companies these days.”

TWR’s relationship with Sternfenster only looks set to continue to grow: “we’d like to wish Mike and all of the factory and driver teams, a very happy 50th anniversary. Well done, guys!”

www.sternfenster.com  

Related Posts

Viewpoint

How To Stand Apart With Glass

Glass is one of the defining features of a new entrance door, says sales director at Hurst, Mark Atkinson.  There is a fundamental contradiction at play with door sales, which became more prominent as composite door sales picked up pace over the last two decades,...

Viewpoint

Manufacturing Efficiency by Thermoseal Group

Thermoseal Group customer Lutley Windows discusses revolutionising energy efficiency in social housing.  West Midlands-based Lutley Windows were established a decade ago, and produce between 160-200 windows per week, for several local housing associations....

Viewpoint

Do We Have The Right Mindset?

Image Above: Mike Parczuk Mike Parczuk, managing director of Sternfenster, doesn’t have a crystal ball, but there are plenty of signs that things are picking up. Here he explains why. As a nation we're too quick to talk ourselves down – you turn on the news, and...

Viewpoint

Why Quality Manufacturing Matters More Than Ever

By sales director Michael Hewitt In today's competitive landscape, where speed and cost often dominate decision-making,  hardware supplier AT Precision stands firm in its belief that precision manufacturing is the cornerstone of long-term success.  While some...

Viewpoint

Are We Turning A Corner?

By Ryan Johnson, Group Managing Director, Emplas The start of this year has delivered exactly what we expected it to - a relatively lack lustre market in the face of still high, if falling inflation, and a stuttering new build sector. That’s contributed to a...

Viewpoint

The Forecast Is Improving

By Russell Yates, Managing Director, AluK There’s no escaping the fact that it’s been a difficult start to the year for many. Economic conditions are tough – we’re told that the UK was technically in a recession in January; but almost worse than that is the fact...

Viewpoint

Weathering The Rain!

Image Above:  Sioned Yates from Whitesales pictures with the company’s em.glaze rooflight By Sioned Yates, Marketing Director, Whitesales None of us needs the Met Office to tell us it’s been raining – a lot!  They have just reported though that, thanks largely to...

Pin It on Pinterest

Share This