Building Customer Trust With Onsite 7

by | Sep 28, 2021 | Software

Onsite 7 says its job management system has rapidly developed a reputation for being the most user-friendly and comprehensive on the market today. But according to the company, many installers are also reporting other benefits beyond the job management system. One of these is the professional polish it gives a business and how it helps to build consumer trust.

Rhys Hoddinott, CEO at Onsite 7, comments: “We designed Onsite 7 to help installers manage their fitting teams, customers and jobs effortlessly. It’s fantastic to hear how it’s delivering these crucial functions but also adding even more benefits beyond that.”

Onsite 7 holds details on every stage of a job: sales, survey, installation, and service and maintenance. It can also be used as a Customer Relationship Management system, allowing all customer details, documents, notes and job information to be stored in a single place. And because all the information is held on the cloud, it can be accessed anywhere there’s an internet connection.

Rhys explains why this helps to create a professional polish: “Installers can pull up every piece of information about a customer’s job in an instant whether they’re in the office or on the customer’s premises. As a consumer, it’s very reassuring to have the sense that your installer has got everything to hand and in doing so, creates a premium experience. In addition, consumers are often investing thousands of pounds when they purchase fenestration products and it’s little things like professional job management software that elevate the experience for a further level of professional reassurance.”

Alongside the customer-facing information, Onsite 7 also helps installers get valuable insight into their business. Features include end-to-end supply chain accountability to help installers keep track of their orders, reports, including job costing and profit reports and integration with Xero and QuickBooks accountancy packages.

It’s been designed to be easy-to-use and can be tailored to meet precise requirements so it can reflect an installer’s unique workflow. Rhys concludes: “We are increasingly seeing that Onsite 7 adds value to every area of an installer’s business. It’s a simple but powerful business solution.”


Related Posts


A Revolution In Customer Care

The quest for an ever-better customer experience continues at Endurance Doors with the introduction of Amicus, a new automated ticketing system which improves the flow of information to and from Installer Partners. This investment in Amicus, which is part of a...


Stay In Control Of Your Business, Says Onsite 7

As the industry boom continues, it’s never been more important for installers to operate as efficiently as possible. Rhys Hoddinott, CEO at Onsite 7, says: “Job management software is an effective tool in helping installers stay in control of their businesses. We...


One Step Ahead With Onsite 7 Management Software

Onsite 7, the installer-friendly cloud-based job management software delivers end-to-end information that puts businesses in control of every installation. Rhys Hoddinott, CEO at Onsite 7, explains: “There are several pieces of information that the software...


Never Search For A Lost Email Again!

Business Pilot has launched a new email integration for its installer business management tool, which automatically pulls emails into the CRM, automatically assigning them to a lead or job, no matter who sends it, to create a clear and instantly accessible audit...


Adminbase Empowers Installers To Conquer Challenges

With a plethora of supply chain issues set to far outlast the worst of the pandemic, installers are bearing the brunt of the consequences. A robust installer management system has never been more critical, which is just one of the reasons why the fully integrated...

Pin It on Pinterest

Share This