Exceeding Customers’ Expectations With BM Software

by | May 20, 2021 | Software

The declared Modplan ‘Mission’ is ‘to continually exceed customers’ expectations’, so, when the Gwent based trade fabricator invested in a complete Business Micros’ Evolution and EvoNET software package, its aim was to deliver an even better and more streamlined service to its network of trade installers.

Modplan’s IT Manager Andrew Evans says the software has helped it achieve that, and more. The benefits to installers are being seen in terms of a new, fast and efficient online quoting and ordering system and for Modplan itself, there are improvements in production efficiency and access to better business information.

Andrew estimates that on efficiency alone, Modplan achieved payback on its software investment within months. He explains: “The software is now embedded across all of our five separate manufacturing sites, linking them in a way that we never could before. We have barcode and document scanning in place throughout which means we can track every component and every element of every order, regardless of where it is being manufactured. We have complete real time visibility of all our factories and can interrogate the EvoNET system at will to review everything from output to quality performance making it a really powerful management tool. We have also been able to make significant improvements in batching and production planning.

“Unlike previously, where orders for windows, doors, bi-folds and conservatory roofs had to be split according to which factory they were being made in, they can now all be processed and tracked in one, which has massively reduced our paperwork and means just one simple invoice for the customer.”

The online ordering system uses Business Micros EvoSatellite system, linked directly to Evolution and EvoNET. Upwards of 100 Modplan customers receive a licence and can log in to quote and order any of the Modplan products – from Veka, Halo and Liniar PVC frames to Leka conservatory roofs and bi-folds and flush sashes, as well as glass. Customers get instant updates on stock availability and the EvoNET system ensures that any Just In Time components on any order are immediately visible within the software.

Andrew Evans worked closely with Business Micros’ Installation Manager Dave Stockwell to integrate Evolution and EvoNET at Modplan. Modplan built their own data so that they could remain self-sufficient, while Business Micros programmed the software to ensure that it could work effectively across multiple sites.

Modplan was impressed with the service from Business Micros. Andrew adds: “During the installation phase, Dave was like one of the team here and ensured that the transition from our old software to Evolution and EvoNET was pretty much seamless We had great back up as well from everyone in the installation department at Business Micros’ Newton le Willows office and now from the support department in the Penpont office who are always so helpful and responsive.

“Changing software can seem like an unquantifiable risk for a busy fabricator but our experience with Business Micros is that it was relatively straightforward and, in terms of where it now positions us as a business, was worth every penny of our investment.

“It certainly means that we’ll have no hesitation in adding the Business Micros TOUCH software products to our operation as soon as they become widely available.”

More details are at: www.businessmicros.co.uk and www.modplan.co.uk

 

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