Award winning commercial installer The Window Company (Contracts) proudly boasts that it has the best trained workforce in the industry, with a comprehensive individual training plan in place for every member of its team.
So determined is it to set the very highest installation standards in the industry that it has put together a CPD for clients to help them get the most from every window and door installer they work with.
The first client to benefit from the CPD was Moat, which is partnered with The Window Company (Contracts) on the window and door replacement framework for its properties across Essex, London, Kent, Surrey and Sussex. Moat sent a team to The Window Company (Contracts)’ Chelmsford premises recently to try out the CPD for themselves.
Moat project managers and clerks of works took part in a workshop to learn about the latest regulations and best practice guidelines governing window and door installation. They were then given a window and door set up created by The Window Company (Contracts) with 10 typical installation errors deliberately included and were challenged to identify them all.
The feedback on the event was very positive, with Moat welcoming the opportunity to understand more about the updated regulations on installation and be better informed about the issues which can lead to expensive snagging and lower resident satisfaction. In fact, they thought the CPD was so useful that they have asked The Window Company (Contracts) to run a repeat session for additional staff early in 2020.
Mark Crane, The Window Company (Contracts)’ Commercial Director commented: “We have no concerns about our own performance for Moat, where we have completed more than 1000 properties and resident feedback is so exceptional that average KPI scores on the project are currently running at 9.8/10. However, we always believe in going above and beyond what our clients expect so the CPD has been introduced to add an extra dimension to our service.”