Site Support Engineer

by | Oct 19, 2021 | Job Vacancies

Ultraframe is a leading supplier of offsite manufactured construction products based in Clitheroe.

Excellent technical support is a key part of our offering and we are looking to recruit a Site Support Engineer to assist with the ongoing training & development of customers on our extensive product range.

The successful candidate will ideally already have experience in a customer supporting role and would be advantageous to have experience of working on site within the conservatory / extension industry.

Full training is provided to the successful candidate

The role is primarily field based and requires excellent communication skills in order to deliver the highest quality onsite training.

There will be a need for overnight stay on occasions of up to 3 days at times so flexibility is a factor in this role.

Duties and responsibilities (inclusive of but not limited to)

Site Support – Must live South of Northampton

  • To assist in site support activities throughout the UK – Coaching installers
  • Support & develop our network of fabricators, installers.
  • Contact companies that purchase Ultraframe’s roof systems to ensure first time users have the site support required.
  • Conduct site visits and complete site reports or request the assistance of a Technical Advisor when made aware of any product discrepancies, strictly in association with the technical department
  • Provide pre-sales and after-sales technical assistance liaising with other members of the sales and technical team
  • Work with the Technical support office to answer any queries that require assistance
  • Complete feedback reports on all site assistance visits
  • Understand your competitor’s activity and develop tools and tactics to counter any potential threats.
  • Good organisational skills
  • Understanding of Health and Safety on site
  • Task orientated; you understand the importance of seeing a concept through to completion.
  • Problem-solver, client-focused, analytical, and agile
  • Must hold a full UK driving licence

This is an exciting opportunity for the right candidate with a competitive salary and a company car.

Package

  • Salary dependent upon experience
  • 24 days holiday plus bank holidays
  • Contributory pension scheme
  • Cash plan Scheme
  • Attendance Bonus & Birthday Payment

Please apply online here

Only candidates who can demonstrate all the essential criteria in their application will be considered for interview and we will only contact applicants should we wish to take their application further.

 

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