The Bigger Picture

by | Feb 21, 2024 | Viewpoint

Greg Beachim, sales manager at Cyncly business First Degree Systems, says a measured approach to investment will lay the foundations for tomorrow’s growth. We report.

Investment in infrastructure and systems should begin yesterday, or at least that’s how it feels when you realise that your business operations are not ready for an sudden change in market demand. This is the view of Greg Beachim, sales manager at Cyncly business First Degree Systems, supplier of the Window Designer suite of software.

Greg Beachim

“We’ve had a lot of conversations with companies who are reviewing the way they are run, to improve efficiencies and customer service,” Greg says. “This is great news, because the right software, used in the right way, can reduce errors while maximising output for less cost.”

Since software forms a critical component of a manufacturer’s infrastructure, upgrades are unlikely to have an immediate effect, Greg believes.

“Window Designer can play an important role from quoting, through to design processing, and back out to delivery,” Greg says. “This isn’t a sticking plaster approach. This is a fundamental investment by a fenestration business into its future.”

Significantly, once Window Designer is installed, it can help companies adapt quickly to changing conditions, while preparing the ground for future opportunities.

Cyncly is a leading provider of software solutions, which has teams of dedicated professionals who help customers identify the challenges of tomorrow, and deliver solutions that will help them thrive, according to Greg.

Key to Cyncly’s strategy from 2024 onwards, he says, is a recognition of the part the consumer – or the end user – plays in the life cycle of a product.

“Many of our conversations may exist in the B2B space,” Greg argues, “but we’d be foolish not to factor-in the consumer in the design and manufacturing process.

“At a simple level, homeowners are conducting more of their research and purchasing online, which is encouraging increasing numbers of window companies to move more of their operations in to the virtual space.

“With the right software tools, we can help create a single journey from quote, to order, to design processing, to the factory floor, to dispatch, and ultimately back to the homeowner.

“At each point, you are reducing the need for double entry, which removes human intervention, and reduces the possibility of errors. You are also speeding up the processes, which can help window fabricators meet their promises for shorter lead times.”

From this initial software-driven framework, other processes and efficiencies can be built in, which can offer further benefits, Greg explains. These can include tracking orders through a factory, managing stock levels, closer communication with suppliers.

“This isn’t about what software can do, it is about what our customers want to achieve, and how we can help them do that most efficiently,” he says. “Many companies have already invested in high-end machinery, such as cutting and prepping centres, welders, corner cleaners, and bead saws. We are creating solutions that help them maximise the potential that investment offers.”

Greg says that he is talking to more fabricators who are taking on greater automation within the window, door and glass industry as a strategic response to overcome external pressures.

For example, as window retail companies look for a single supplier of window products, window fabricators are adding in new production lines across PVC-U and aluminium in response. This in turn requires larger or multiple premises, greater stockholding, and more employees.

“Where companies are scaling up to meet the requirements of their customers, they are exposing themselves to increased costs that could put pressure on their cash flow,” Greg says. “Stock control is an excellent case in point. If you are introducing new product lines, in multiple systems, in a wide range of colours, then you have to allocate space in your warehouse for the stock required to make them. And you are talking about profile, gaskets, glass, hardware – all of which ties up money in stock.

“Cyncly provides the digital intelligence to speed up fabrication, reduce waste, reduce stock holding, reduce reliance on human intervention, improve profit margins, and put the business on a secure footing to win new business – now, and into the future.”

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